In case you missed it … my blog ended up crashing on Saturday morning after a major malfunction at my old web host (Yahoo).
I won’t bore you with the technical details, but let’s just say Yahoo’s customer service was atrocious. In fact, after spending most of Saturday and part of Sunday on the phone with them, they essentially told me their engineers had no idea how to fix the problem. In fact, they decided it would be best if I tried to fix the problem on my own — even though this all started with a malfunction on their side of the fence, so to speak. “Try the WordPress forums on the Internet,” they said. Oh, yes. They really did.
“But I wouldn’t even know where to begin,” I protested. “Besides, the problem started with you guys.”
“We’re very sorry.”
“Yes, we’re very sorry, Mr. Penzo.”
“So that’s it?”
“I think so. Unfortunately, Mr. Penzo, we just don’t know what is wrong with your site.”
What’s wrong with my website was that I had knuckleheads for a web host.
I really don’t know how Yahoo manages to stay in business with customer service like that. I really don’t.
Can you imagine if you went to the doctor for a medical problem and, after running a few measly diagnostic tests, your physician told you, “Sorry, I’m completely stumped. Perhaps you should try asking the Internet users group over at WebMD. Maybe they can help.”
Anyway … by Sunday afternoon, some of my fellow bloggers had come to my aid. I want to thank J Money from Budgets are Sexy, Tom from Canadian Finance Blog, Larry from Investor Junkie, Joe from Stacking Benjamins, Sandy from Yes, I Am Cheap, and Andrea from Nuts and Bolts Media for all of their help. And, boy, did they deliver!! Thank you. Thank you. Thank you!
I eventually settled on a new web host provider, Rack Geek, which is led by its extremely dedicated and competent owner, Brandon. Within a couple of hours, Brandon was able to figure out what Yahoo, incredibly, couldn’t in more than 24 hours; it turns out that my database credentials had been corrupted.
As you can see, with Brandon’s assistance, the site is back up (hooray!) — but I ended up losing two months’ worth of posts; everything after February 15th was lost. So I’ll be spending most of the next week or so trying to recover those articles that went up in smoke — yes, it can be done — and get the site back to where it was prior to “the Great Crash of April 12th.”
I hope to have the blog back to normal by next Monday — but it may take a bit longer. After all, Easter week is here and that will cut into some of the free time I’ll need to fix things.
In the meantime, I intend to post a Black Coffee this weekend. I’ll also be rerunning some of my more popular posts from the past while I’m working behind the scenes here to get things back to normal.
One more thing: Once I finish recovering my lost articles, I plan on giving the blog a bit of a facelift. I know. Obviously, blog design was never my strong suit. So if you have any suggestions, let me know! What do you like about the current layout of the site? What do you hate?
After the facelift is done, I promise the site will load much quicker, and be user friendly on everything from ipads and computer screens to smart phones.
Okay, it’s getting late and I need to hit the sack.
Thankfully, my blog nightmare is over. I just hope I didn’t lose too many of you in the process.
Photo Credit: Keoni Cabral