{"id":24232,"date":"2022-04-11T04:15:55","date_gmt":"2022-04-11T11:15:55","guid":{"rendered":"https:\/\/lenpenzo.com\/blog\/?p=24232"},"modified":"2023-03-14T16:08:40","modified_gmt":"2023-03-14T23:08:40","slug":"7-questions-that-businesses-rarely-ask-their-customers-anymore-2","status":"publish","type":"post","link":"https:\/\/lenpenzo.com\/blog\/id24232-7-questions-that-businesses-rarely-ask-their-customers-anymore-2.html","title":{"rendered":"7 Questions That Customers Are Rarely Asked Anymore"},"content":{"rendered":"
\"\"<\/a>

Self-serve wasn’t around when this picture was taken in 1939.<\/p><\/div>\n

It’s hard for me to believe, but I turned 58 years old this year.<\/p>\n

I know, I don’t look a day over 70.<\/p>\n

When I was a young boy, I thought people in their fifties were ancient. Perhaps they are; but I don’t feel<\/em><\/strong> ancient. In fact, with only a few minor exceptions, I feel pretty much the same way today as I did when I was 30. I really do.<\/p>\n

It’s a tired cliche, but time really does<\/em><\/strong> fly. And as I get older, the pages of my life seem to turn faster and faster.<\/p>\n

I’m not complaining, mind you; it’s just an observation.<\/p>\n

Of course, the world has changed quite a bit since I was born. One of the biggest changes is that the Internet and humans’ ability to ensure a never-ending stream of technological improvements have changed the way many companies do business. As a result, certain questions people used to routinely encounter long ago have, for the most part, gone the way of the dodo.<\/p>\n

What kind of questions am I referring to, you ask? Well … here are a few examples:<\/p>\n

“Blue Chip or S&H Green Stamps?”<\/strong><\/p>\n

Blue Chip and S&H Green stamps were the first loyalty discount programs. Usually, the stamps were offered by grocery stores, gas stations, and pharmacies — but they were also supposedly offered by a few other businesses too, including mortuaries and brothels<\/a>. Yes, those<\/em><\/strong> brothels. When I was little, I remember my mom collecting stamps by the thousands and then pasting them into books. When she accumulated enough, we’d get in the car and head over to the redemption center where she’d redeem them for all kinds of cool merchandise. Over time, the advent of the digital age permitted the development of far less-costly loyalty programs. As a result, both Blue Chip and S&H Green Stamps fell out of favor during the 1980s.<\/p>\n

“Can I check under the hood?”<\/strong><\/p>\n

Although the first self-service gas station in the US opened way back in 1947, until the late 1970s it was hard to find anything other than full-service stations with attendants who would cheerfully fill-up your tank, clean the windshield, and check the car’s tires and fluids. Despite the convenience they provided, those full-service stations slowly began to fall into disfavor as gasoline prices rose during the following decade. Today, full-service gasoline stations are almost impossible to find outside of Oregon and New Jersey, where state laws there prohibit self-service. No, really.<\/p>\n

“Regular or ethyl?”<\/strong><\/p>\n

Before premium unleaded gasoline<\/a>, there was something called “ethyl<\/a>,” which is short for tetraethyl leaded gasoline. Motorists who wanted a higher-octane gasoline that eliminated engine knocking would typically pay a few cents more per gallon for ethyl — or “high test.” Leaded gasoline for cars was completely phased out of the US market in 1995.<\/p>\n

“Beta or VHS?”<\/strong><\/p>\n

Back in the late 1980s, whenever I’d call my local video store to inquire if they had a particular movie available for rent on videotape, they’d ask me whether I wanted it in Beta or VHS. Eventually, DVDs — which have their own set of problems<\/a> — killed off videotape. Meanwhile, streaming-video services like Netflix, Amazon Prime and Hulu have all but killed off the brick-and-mortar video rental store.<\/p>\n

“Layaway or cash-and-carry?”<\/strong><\/p>\n

Although layaway plans are<\/em><\/strong> making a bit of a comeback, they’re still relatively rare. Probably because, unlike credit cards, you don’t get what you’re paying for until you completely retire the bill — and that can be risky. Most layaway plans also charge additional fees<\/a>. That’s why savvy shoppers prefer to save their money ahead of time — doing so allows them to purchase and carry home their merchandise on the same day.<\/p>\n

“Cassette or 8-track tape?”<\/strong><\/p>\n

If you’re under 50, ask Mom or Dad about the horrors of 8-track tapes. How anybody thought they were a good idea is beyond me. I think I’ll leave it at that.<\/p>\n

“What floor, please?”<\/strong><\/p>\n

Believe it or not, there were department stores that had employees operating elevators as recently as the 1970s; I know this because I have a family member who used to be an elevator operator. Today, those department stores expect you<\/em><\/strong> to push the elevator buttons – at least the ones that didn’t decide to move their operations entirely online.<\/p>\n

No; I’m not complaining. It’s just an observation.<\/p>\n

Photo Credit: dok1<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

It’s hard for me to believe, but I turned 58 years old this year. I know, I don’t look a day over 70. When I was a young boy, I thought people in their fifties were ancient. Perhaps they are; but I don’t feel ancient. 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