Almost everyone has asked a restaurant, bank, or other business to redress a particular grievance. It’s debatable whether the titular idiom of this post should be credited to Marshall Field or Harry Gordon Selfridge, but it’s true nevertheless. Indeed, businesses that depend on returning customers typically bend over backwards to keep them satisfied. However, they also understandably draw the line when it comes to unreasonable, abusive and/or unethical patrons. After all, businesses can refuse service to anyone.
The bottom line: Even though the customer is always right — it doesn’t give us a license to take advantage of the businesses we patronize.
Photo Credit: Aitor Calero